Thanks For Viewing, we had listed 11 most common question / concern about our service and product listed below, please have a look if you still have any concern please do not hesitate to contact us and we hope we able to address your concern and shop with confident.
the long waiting is over, over the past 2 months the most discussed and popular search in google RIDE 100% Speedtrap is now in ready stock the engineers come with a mind to enhance the vision and clarity, on top of that also to improved the overall fitting, durability and quick release lens changing system.
- Ligthweight high impact Polycarbonate; 6 base vented spherical shield
New quick release lens system
- 100% UV protection
- Grimalid TR90 frame is custom molded to increase strength
- Three way adjustable temple tips providing a secure comfortable fit
- Thermoplastic elastomer nose and temple pads help provide all day comfort
- Lens features scratch resistant coating and “HYDROILO” treatment to repel oil and water
Price: RM 1250 (Call 4 best Price)
Q1 ) Is this original and How can i tell ?
Ans : we understand where you coming from and aware there is many replica in the market, Cyclist Wardrobe detest replica items. All item listed and sell by Cyclist Wardrobe 100% original, and all were from Authorised Distributer and dealers. We been listed our item and service in BBS and FB for the past 7 years previously known as Max_79, and we firmly belief there are many smart consumer like you around too, if we sell replica with Original Price we don't think i will get away without being report in BBS and cycling community.
Q2 ) Is the listing Price fix ? can nego ?
Ans : we appreciate your time, as time is the most expensive commodity, due to policy issue all our product will be listed in RRP, to manage your expectation in general there will be vary from 5 - 25% offer depend on brand and range of products, what app us to know more.
Q3 ) Do this come with warranty ?
Ans : Yes all item you get from Cyclist Wardrobe are cover with Manufacturing warranty valid for 1- 2 year depend on brand and manufacture.
Q4 ) Are your item do come with crash replacement ?
Ans : We wish you have a safe ride, however if this happen we do have crash replacement policy from discount from 20 - 60% vs RRP depend on item and brand and its only applicable for Helmat, Apparel (jersey, bib and foot wear) and sunglasses. The crash item must return to Cyclist Wardrobe with proof of purchases from Cyclist Wardrobe.
Q5 ) Warranty claim should i go about it ?
Ans : Process of the warranty claim this is part of our service, please sent it back to Cyclist Wardrobe we will assist our customers. however the final decision will come from principle company after inspection of the goods.
Q6 ) I'm not sure about the size, can i exchange after purchases ?
Ans : Yes we do accept exchange of size within 5 working days upon purchases, provided it come 100% unused, with tag,box user manual and it must be able to resell condition. Please do take note that all clearance sales item sales are final is none exchangeable.
Q7 ) Who should pay the return and exchange postage charges ?
Ans : If it's Cyclist Wardrobe process your order wrongly we will take up the charges, if it's due to exchange sizing request by customer shipping and handling fees will bare by customer.
Q8 ) I see that you have sales promotion if happen i had purchases with none promotion price will i get back the price different ?
Ans : we truly understand where you coming from and how you feel, if the specific model, size and colour that you get from Cyclist Wardrobe is under promotion within 1 months of your purchases, we will give you the credit voucher to buy anything from our store (credit voucher is none exchangeable to cash).
Q9 ) how soon can i get my order after i made my payment ?
Ans : Our key delivery partner are Pos Laju, Abx and Nationwide express, over past 7 years we had 100% delivery rate without fail, it usually will take 1 to 2 workings days to reach you in general. we will provide tracking number to update your order status.
Q10 ) how do i made payment ?
Ans: thank you for you purchases, at this point of time we accept bank transfer and PayPal for online purchases however if you decide to pay via PayPal there will be additional 4% processing fees charges.
Q11) Do you have shop or online only ?
Ans : We are online store for the past 7 years, and now for KL or any customers that like to view, feel and test product that we listed you may visit Cyclist Wardrobe @ Cycology
Add : GLO Damansara 3A.07, Level 3A, Glo Damansara, 60000 Kuala Lumpur, Malaysia.
Time : Monday - Friday : 0700 - 2200, Satuday - Sunday : 0800 - 1700
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