그리고 Itcertkr ITIL-4-Foundation 시험 문제집의 전체 버전을 클라우드 저장소에서 다운로드할 수 있습니다: https://drive.google.com/open?id=1FxemJLR0GQDaQHEwFnrlWS4_aECBuHso

Itcertkr의ITIL인증 ITIL-4-Foundation덤프의 인지도는 아주 높습니다. 인지도 높은 원인은ITIL인증 ITIL-4-Foundation덤프의 시험적중율이 높고 가격이 친근하고 구매후 서비스가 끝내주기 때문입니다. Itcertkr의ITIL인증 ITIL-4-Foundation덤프로ITIL인증 ITIL-4-Foundation시험에 도전해보세요.

ITIL 4 Foundation Certification Exam은 전 세계 어디에서나 온라인 시험입니다. 시험은 40 개의 객관식 질문으로 구성되며 통과 점수는 65%입니다. 시험 기간은 60 분이며, 후보자는 주어진 기간 내에 완료해야합니다. 인증은 생명에 유효하며 시험을 통과하는 개인은 이력서 및 명함에 ITIL 4 Foundation 인증을 사용할 수있어 경력 전망을 향상시킬 수 있습니다.

ITIL 4 Foundation 인증 시험은 IT 서비스 관리 전문가를 위해 설계된 전 세계적으로 인정 된 인증입니다. ITIL (IT) 프레임 워크의 최신 버전의 IT 인프라 라이브러리 (ITIL) 프레임 워크에 중점을두고 있으며 IT 서비스를 관리하는 데 비즈니스가 널리 사용됩니다. 인증 시험은 ITIL 4 프레임 워크, 원칙 및 관행에 대한 후보자에 대한 지식과 이해를 테스트합니다. 시험은 IT 서비스 관리 분야에서 경력을 쌓고 자하는 개인에게 견고한 기반을 제공하는 엔트리 레벨 인증입니다.

>> ITIL-4-Foundation완벽한 인증시험덤프 <<

ITIL-4-Foundation유효한 시험덤프 & ITIL-4-Foundation시험대비 덤프 최신 샘플문제
ITIL ITIL-4-Foundation 덤프는 고객님의ITIL ITIL-4-Foundation시험패스요망에 제일 가까운 시험대비자료입니다. 많은 자료정리 필요없이 Itcertkr에서 제공해드리는 깔끔한ITIL ITIL-4-Foundation덤프만 있으면 자격증을 절반 취득한것과 같습니다. ITIL ITIL-4-Foundation 덤프를 다운받아 열공하세요.

ITIL 4 Foundation 인증 시험은 전문가에게 주요 개념과 원칙을 포함하여 ITIL 4 프레임 워크에 대한 깊은 이해를 제공하도록 설계되었습니다. 서비스 관리의 4 가지 차원, 서비스 가치 시스템 및 ITIL 4 서비스 관리 관행과 같은 다양한 주제를 다루는 포괄적 인 시험입니다. 이 시험은 IT 서비스 관리에 익숙하지 않은 전문가뿐만 아니라 최신 ITIL 4 개념 및 관행에 대한 지식을 새로 고치고 자하는 숙련 된 전문가를위한 것입니다. 이 시험에 합격하는 것은 ITIL 4 인증 전문가가되고 ITSM 분야에서 경력을 발전시키는 데 필수적인 단계입니다.

최신 ITIL 4 ITIL-4-Foundation 무료샘플문제 (Q327-Q332):
질문 # 327
Which is a key requirement for successful service level agreements (SLAs)?

A. They should be carried forward, unchanged, 'rom one year to the next to enable uunsisleni service
B. They should be written using language and terms which all parties will understand
C. They should avoid ambiguous targets such as those relating to user experience
D. They should be based on system-based metrics which are useful to the service provider
정답：B

설명：
An SLA is defined as a documented agreement between a service provider and a customer that identifies both services required and the expected level of service.
SLAs are used to measure the performance of services from the customer's point of view, and it is important that they are agreed in the wider business context.
Some of the key requirements for successful SLAs include:
They must be related to a defined 'service' in the service catalogue. Individual metrics without a specified service context are unhelpful.
They should relate to defined outcomes and not simply operational metrics. This can be achieved with balanced bundles of metrics, such as customer satisfaction and key business outcomes.
They should reflect an 'agreement': an engagement and discussion between the service provider and the service consumer. It is important to involve all stakeholders, including partners, sponsors, users, and customers.
They must be simply written and easy to understand and use for all parties.
https://www.bmc.com/blogs/itil-service-level-management/#:~:text=Service%20Level%20Agreements%20(SLAs)&text=Some%20of%20the%20key%20requirements,and%20not%20simply%20operational%20metrics.

질문 # 328
What is the difference between the 'incident management' and 'service desk' practices?

A. Incident management restores service operation, service desk provides communication with users
B. incident management manages interruptions to service desk monitors achieved service quality
C. incident management resolves complex issues, service desk resolve simpler issues.
D. incident management resolves issues, service desk investigates the underlying causes of issues
정답：A

설명：
A help desk is considered to be focused on break-fix (what ITIL calls incident management), whereas a service desk is there to assist with not only break-fix but also with service requests (requests for new services) and requests for information (such as "how do I do X?").
https://www.atlassian.com/itsm/service-request-management/help-desk-vs-service-desk-vs-itsm#:~:text=A%
20help%20desk%20is%20considered,I%20do%20X%3F%E2%80%9D).

질문 # 329
Which of the following is the MOST important for effective incident management?

A. Balanced scorecard review
B. Collaboration tools and techniques
C. Automated pipelines
D. A variety of access channels
정답：D

설명：
Effective incident management often requires a high level of collaboration within and between teams as this can facilitate information-sharing and learning, as well as helping to solve the incident more efficiently and effectively. There may also be a need for good collaboration tools so that people working on an incident can work together effectively. One technique that takes advantage of collaboration is termed swarming. This brings many different stakeholders together to work on the issue. Management of incidents may require frequent interaction with third party suppliers, and routine management of this aspect of supplier contracts is often part of the incident management practice.
https://www.bmc.com/blogs/itil-incident-management/

질문 # 330
Staff in an IT organization are very busy, mostly carrying out tasks that add little or no value to the organization or its customers.
Which guiding principle recommends that the unnecessary work should be eliminated?

A. Think and work holistically
B. Star: where you are
C. Progress iteratively with feedback
D. Keep it simple and practical
정답：D

설명：
https://assyst.ifs.com/blog/the-7-guiding-principles-of-itil-4-0
Don't over-engineer solutions. Think about what you can do now.
Like focus on value, this principle is heavily focused on the prevention of waste. Waste correlates with complexity. Higher complexity means there are more opportunities for waste to creep into a system.
Focus on delivering the desired outcome, not building the most elegant and elaborate solution. Use the minimum number of steps to deliver that outcome, ensuring you are not over-processing (delivering quality above and beyond what is required).

질문 # 331
Which dimension of service management includes consideration of the type of relationship required with other organizations involved in the design and delivery of services?

A. Information and technology
B. Value streams and processes
C. Partners and suppliers
D. Organizations and people
정답：B

질문 # 332
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ITIL-4-Foundation유효한 시험덤프: https://www.itcertkr.com/ITIL-4-Foundation_exam.html